NMHC/Kingsley Release First-Ever Package Delivery Survey


In 2014, Americans will spend roughly $300 billion on products ordered on the Internet. This volume is affecting all the stakeholders in the long, logistical chain of package delivery, including the apartment communities charged with the holding and hand off of packages to their residents.
NMHC has partnered with Kingsley Associates on the 2014 Package Delivery Survey to find out how apartment communities are dealing with the growing demands of package deliveries.  

The study included community managers from 28 industry-leading multifamily firms who own and/or operate over 1.4 million units across the United States.  Fully 2,768 community managers responded.  
Key Findings: 

  • Roughly nine out of 10 apartment communities accept packages on behalf of their residents.
  • A typical apartment community can receive as many as 100 packages a week.
  • It takes up to five hours a week for most on-site staff to manage package deliveries. 
  • One in four properties have invested in on-site package tracking software. 
  • One in 10 are using package lockers. 
  • Fully 87% of communities have dedicated space for package storage.  The average space is 77 square feet.
  • Many apartment firms are turning to technology to tame the package beast.  Nearly a quarter of properties use software to track packages and notify residents. For high-rise properties, fully 60 percent are using tracking software.
This nationwide report and 17 detailed market reports cover: 

  • Resident package volume
  • Staff time dedicated to resident packages
  • Practices related to package delivery processes
  • Resources dedicated to accommodating resident packages
NMHC Members: Download the report for FREE here
Non-members: The survey is available for purchase here ($750)