It’s an understatement to say that these are unprecedented times. Here at NMHC we are gratified to see how many people are joining together to support each other, personally and professionally. We understand that many of our supplier members are opening their platforms, offering free access, sharing data, waiving fees and more. Please explore the list to see how your supplier partners are addressing the crisis and stepping up to help.
Any NMHC supplier member that would like to be added to this directory may submit their entry using this form.
Entries must meet the criteria listed in the form. Please contact mrowan@nmhc.org with any questions.
This is a directory of COVID-19 offers by our Supplier Members. NMHC does not endorse any of the products/services listed.
Abacode Cybersecurity & Compliance
Abacode offers a portfolio of reduced-cost tele-cybersecurity & compliance services to assist the multifamily community in quickly securing their remote workforce environment. Contact insight@abacode.com or visit our website to learn more. Key services include "Day One" Digital Forensics & Incident Response and Remote Cyber Risk Assessments. We also offer cyber best practices guidance free of charge.
Contact: Jeremy Rasmussen
Services type(s): Telecom & Utilities, Risk Management
Apartment Life
We completely pivoted our on-site deliverable to a Community Care Strategy. Rather than planning in-person gatherings, we are meeting the specific needs of residents by providing:
- Personal resident check-ins with cards, calls, emails
- Resident needs survey
- Local resources (financial, food, etc)
- Regular ideas for school-aged kids
- Help for at-risk residents (shopping, package delivery, meds)
- Virtual gatherings to build community
The teams will continue to monitor & enhance the community's online reputation and create flyers for virtual events & activities. For questions, please contact clients@apartmentlife.org."
Contact: Lisa Viator
Services type(s): Services & Amenities, Marketing & Advertising
AT&T
As our company responds to COVID-19, the health and safety of our employees and customers remain our top priority. The work we do is critical to millions of people and companies around the world, and we’re committed to being there when our customers and colleagues need us most. Here’s how we’re responding. Visit: https://about.att.com/pages/COVID-19.html
Services type(s): Telecom & Utilities
Blueport
Blueport is forgiving various support costs associated with WiFi systems that are supported, and effected by the COVID-19 crisis. In addition, Blueport is making various telephony systems available for telecommuting employees and residents.
Contact: Chris Spadone
Services type(s): Telecom & Utilities
CenturyLink
CenturyLink understands the critical role of our network services in these times. We are communicating with the staff and residents of the properties we serve and will continue to closely monitor the developments related to coronavirus. We have comprehensive planning for its potential impacts to our people, our communities and our valued customers. Learn about our well-being focused approach to COVID-19 by visiting: https://news.centurylink.com/covid-19
Services type(s): Telecom & Utilities
Cox Communications
During these uncertain times, it's more important than ever to stay connected to everything that matters. We’re making some changes to our essential services to provide relief to customers who have been impacted by the Coronavirus, while also working to keep our employees and the community safe. To learn more, please visit: https://www.cox.com/residential/support/coronavirus-response.html?campcode=tnt-home-alert
Services type(s): Telecom & Utilities
Domuso
Domuso is waiving all setup and implementation fees for its digital rent payment platform during the COVID-19 crisis, giving property managers a truly "contactless" way to collect 100 percent of a property’s receivables electronically. In addition to ACH and credit/debit, Domuso provides the industry's only Mobile Check Pay and Online Certified payment methods. For more information, visit https://domuso.com.
Contact: Michael Lightfoot
Services type(s): Business Systems Software
Ellis Partners
We offer a complete library of COVID-19 training resources designed specifically for the multifamily industry. All of these training programs are offered at no cost. To sign up for the COVID-19 Resource Center, go to https://www.edge2learn.com/course-library/covid-19/. Topics include COVID-19 planning, virtual leasing, sight unseen leasing, legal considerations (written by an attorney), virtual leasing and leadership webinars, blogs, maintenance videos, and more.
Contact: Joanna Ellis
Services type(s): Property Management & Operations
Engrain
Engrain is offering new features to assist with remote and self-guided touring:
- Share feature in SightMap allows you to send the location of an apartment via email or text (free for exisiting licensees)
- New GPS location targeting in SightMap available mid-April (custom pricing and deferred licenses available for new clients)
- SightMap and TouchTour already support any self-guided tour workflow
- Investors can now utlitize SightMap with enhanced features to tour potential deals virtually (custom pricing available for new clients)
- Deferring license terms for new clients
- Adding feature rich content for free to existing maps
Contact: Brent Steiner
Services type(s): Marketing & Advertising, Property Management & Operations
Entrata
Entrata is implementing a number of support initiatives to help apartment communities through the COVID-19 crisis. On March 13, Entrata announced that all clients will be able to use Entrata's Message Center email and text capabilities to facilitate communications within their communities for 30 days at no extra cost. Additionally, Entrata is activating its social media posting tools for all clients at no charge. Entrata is also providing lower payment rates for any properties absorbing new transaction fees for residents who pay rent online. To further help people connect, Entrata is hosting webinars on a number of topics to share tips and strategies to help industry partners navigate these difficult times. Entrata recognizes things are changing fast, and as the company reacts to evolving client needs, regular updates can be found at entrata.com/covid19.
Contact: Coby Rich
Services type(s): Property Management & Operations
Funnel
We are offering several of our automated leasing features free for at least 60 days with no obligation to continue after that time. We also created a guide and video on How to create a great video of your apartment using just a mobile phone and a few apps. We put it out on social media to help the apartment managers and owners with resources for their teams https://funnelleasing.com/social-distancing/.
Contact: Stephanie Brown
Services type(s): Business Systems Software
G5
Now more than ever, multifamily leasing teams are dealing with a high quantity of incoming inquiries. To help alleviate this, G5 is offering a free 30-day trial for our new chatbot. G5 Bot can answer frequently asked leasing questions directly on your website, even when your offices are closed or under-staffed. It can also showcase floor plans and amenities with virtual tours, schedule appointment/tours, and pre-qualify renters. For more info, visit: https://www.getg5.com/g5-bot-a-new-way-to-engage/
Services type(s): Marketing & Advertising
Getaround
Our mission at Getaround has been to empower people to carshare everywhere. Today, we are a global community of over 5 million users. Getaround is providing transportation options for healthcare workers at cost in select areas and continues to offer safe transportation options on-site at properties for essential workers. https://blog.getaround.com/car-sharing-during-the-coronavirus-outbreak/
Contact: Eric Rago
Services type(s): Services & Amenities
Grace Hill
At Grace Hill, our top priority has always been to help our industry address issues related to operational risk and compliance, and this time of the coronavirus pandemic is no exception. To that end, we have developed critical courseware, policies, and webinars designed to support property management professionals navigate safely and successfully through COVID-19. Visit our Resource Center at https://gracehill.com/covid19-resources/ for complete information.
Contact: Melissa Palmer
Services type(s): Property Management & Operations
IOTAS
IOTAS has partnered with ButterflyMX to offer affordable, easy to deploy packages designed to enable multi-family apartment communities a way to provide self-guided tours for prospective tenants.
Contact: Ren Robinson
Services type(s): Other
LeaseHawk
Need help navigating prevention tips, maintenance emergencies, and what tools and disinfectants the CDC recommends? Multifamily Insiders is hosting a COVID-19 Pandemic Plan webinar. We want to help as many multifamily professionals attend as possible! Be one of the first 25 to register using code LEASEHAWK to get free access: https://bit.ly/2R5xQoS. Additionally, we're here to help your leasing office go virtual—contact us if you need a chatbot or virtual leasing assistant for your properties.
Contact: Sharon Correale
Services type(s): Business Systems Software
LeaseLock
We have dedicated our research, marketing, and account management teams to providing operators with up-to-the-minute COVID-19 Rent Loss Alerts—sent via email and text messages. Alerts are focused on helping operators mitigate rent loss and support residents in the face of COVID-19 and are free for any operator who subscribes. Enroll here: https://enroll.leaselock.com/covid-19-alerts/. Beginning in April we will also lease proprietary renter payment data from our database free to our subscribers.
Contact: Rochelle Bailis
Services type(s): Other
Mobile Doorman
We have built and launched the free Mobile Doorman Essential App for every property management company to use to effectively communicate with all of their residents. It’s fully integrated and the app is up and live in 5 days. Push notifications, resident bulletin board and COVID-19 information are all included for free. View our public statement here: https://finance.yahoo.com/news/introducing-mobile-doorman-essential-free-123000693.html
Contact: Larry Bellack
Services type(s): Business Systems Software, Marketing & Advertising, Services & Amenities
MRI Software
MRI Software is committed to providing resources to help our clients and their communities leverage digital solutions to navigate the impact of COVID-19. In recent weeks, we have added new product features to give MRI clients more flexibility to adapt to changing needs. Our residential clients can support rent repayment plans, collect partial payments, adjust service request processes and provide virtual tours. Additionally, MRI Callmax clients can rely on the Bulletins feature to effectively communicate with their residents and communities. MRI SaaS users continue to have full access to property and financial data mitigating business continuity concerns.
Our team has accelerated the deployment of resident and prospect portals to help clients leverage digital services during this time. To enable contactless signature management, we are offering a free trial of MRI Secure Sign which allows users to send and share documents from within their MRI solution. We are also providing product tips and ‘how to’ videos, access to free live training courses, best practice webinars and blogs to keep clients updated.
Please visit our COVID-19 Resource Center to stay updated. https://go.mrisoftware.com/covid-19-resources-na
Contact: Elyssa Jaffe
Services type(s): Property Management & Operations, Risk Management & Security, Marketing & Advertising, Services & Amenities, Business Systems Software, Telecom & Utilities
Nexus
Nexus is making it easier for AP teams to process invoices remotely by waiving the software implementation fee for its NexusConnect online portal. With this portal, suppliers – from the HVAC company to the plumber – can submit invoices electronically for guaranteed delivery to their customers using the NexusPayables AP automation platform.
Services type(s): Property Management & Operations
NPS Rent Assurance
NPS Rent Assurance is a proven platform that helps landlords and residents successfully execute on payment plans through direct deposits from employer payroll and special benefit providers, including unemployment in most states. Funds received by NPS cannot be withdrawn by residents and will be disbursed electronically to your operating accounts, as received by NPS, to improve cash flow. NPS monthly fees will be reduced by 30% through the end of 2020.
Contact: Richard Levitan
Services type(s): Other
PetScreening
Multifamily owners/property managers can virtually screen household pets for risk & validate AA accommodation requests, for free via this online service. In order to inform multifamily operators that there is a digital solution during this time of COVID-19, we are offering a "Pay It Forward" program. If anyone wants to learn about Petscreening, we will send them a $20 check or $50 Visa gift card to donate to a resident in need, a local business or charity.
Contact: Pat Patterson
Services type(s): Property Management & Operations
PrintWithMe
PrintWithMe has continued to provide our service and amenity for clients and their residents during the COVID-19 crisis. Most residents are working or schooling from their apartments during the shelter in place and need to have access to print their important documents and forms. Our printers are "touchless" and residents can send print jobs from their own devices/apartments, so we're still seeing high volume in printing since residents are comfortable using the printers. We have been able to work diligently with sites to make sure our printers stay online or moved to an area residents still have access to so the sites can continue to provide a valuable amenity and resource to their residents in these tough times. We are also running a Face mask donation drive in the Chicago Metro area.
Contact: Joe Summers
Services type(s): Business Systems Software, Property Management & Operations, Services & Amenities
RealPage
During these unprecedented times, we have banded together as an organization to ensure we continue delivering the highest quality customer experience our clients have come to know and expect.
By listening to and understanding their needs, RealPage expeditiously pulled together meaningful resources from our industry. As a result, we created a resource center providing customers with an opportunity to leverage solutions, tips and best practices so they can continue to deliver and protect their residents, prospects and teams during the COVID-19 situation.
Additionally, we are hosting weekly webcasts addressing COVID-19 industry issues and what to expect in a changing marketplace. Our top priority is keeping our employees and customers on top of the situation as it rapidly evolves.
Services type(s): Property Management & Operations, Risk Management & Security, Marketing & Advertising, Services & Amenities, Business Systems Software, Telecom & Utilities
RealtyCom Partners
With so many residents working from their homes during COVID-19, RealtyCom has reviewed all of our clients telecom contracts to ensure their High Speed Internet contracts are offering acceptable speeds (>100Mbps download speed) to meet this growing demand – especially in bulk service agreements. RealtyCom is happy to help any NMHC member with a telecom agreement review or to help resolve a Service Provider issue at no charge.
Contact: Annie Manfredi
Services type(s): Telecom & Utilities
RentPath
RentPath is offering our Media Center PRO product free until at least May 31. RentPath has suspended our usage rights for sharing RentPath’s video and 3D/panoramic tours. During this time, customers can use RentPath’s 3D/panoramic tours or videos on their community website or in their marketing emails. We are also placing customer owned video links on our websites.
Contact: Arlene Mayfield
Services type(s): Marketing & Advertising
ServusConnect
We are committed to providing multifamily operators with the tools & resources to keep maintenance teams safe & aware, and residents informed during these COVID-19 times. We've added features to allow for policies, and best practices to be followed: full digital mobile work order workflows, digitally flagging units and maintenance priority/backlog management & reporting. Visit our Resource Center: https://info.servusconnect.com/covid-19-multifamily-operators-guide for special offers and updates.
Contact: Theo Cotuna
Services type(s): Business Systems Software, Property Management & Operations
SightPlan
In a time when stability & responsiveness are of the utmost importance, you can trust SightPlan to be here for you. To help communities stay connected to their residents & streamline communications, we’re offering Resident Experience Essentials free through 2020. This package enables reliable & consistent broadcast & individual resident communications via app, portal, email & SMS. We’re also waiving all setup fees & including complimentary same-day setup. Get setup today.
Services type(s): Property Management & Operations, Risk Management & Security, Marketing & Advertising, Services & Amenities, Business Systems Software, Telecom & Utilities
SmartRent
SmartRent is committed to helping communities affected by COVID-19 implement a business continuity strategy that keeps vital leasing operations intact. Available as a stand alone product or an additional feature set to those already partnering with SmartRent, our customizable self-guided tour solution allows communities to provide contactless tours of their property. Prospective residents can schedule tours, view units and even apply all within a completely web-based experience.
Contact: Kegan Arnold
Services type(s): Business Systems Software,
Property Management & Operations, Services & Amenities
Spruce
Spruce’s common-area cleaning services help fight COVID-19 by removing the responsibility from the onsite teams to disinfect common areas such as the leasing office, amenity spaces, common-area access areas like hallways, elevators, mail and package rooms, and courtyards. Its new common-area cleaning service is available to both existing clients and communities that don’t currently partner with Spruce. Spruce provides competitive pricing on all services due to the density of demand in multi family.
Contact: Caroline Smalley
Services type(s): Services & Amenities
Swift Bunny
Swift Bunny has launched a free COVID-19 Employee Check-In Survey to assist multifamily companies in staying informed of employee concerns during the pandemic. The 11-question, anonymous survey provides leaders with an easy and efficient method for uncovering how their workforce is adapting to today's challenges. Administering the survey is as simple as sending an email to the team. We'll prepare a customized Executive Summary of results, also complimentary, and provide consultative support. The survey is available to all operators and suppliers. There is no obligation. Please reach out to Tammy Baker to sign up.
Contact: Tammy Baker
Services type(s): Property Management & Operations
Valet Living
The health and safety of our clients, your residents and our associates is Valet Living’s number one priority. We set the standard in safety every day, but extraordinary times call for extraordinary measures to ensure your safety and confidence when using Valet Living’s amenity services in your communities. As a result, we have enhanced the robust health and safety procedures we already have in place to ensure that we can continue to provide you with our standard-setting amenity services during this pandemic. We are performing this higher level of service at no cost to you or your residents to keep communities happy and healthy during this challenging time. Valet Living Home and Torch Fitness residents can now enjoy our Virtual Event Series for free! We have a variety of classes from House Plants 101 to Minute Meals that are available throughout the week, all through the Valet Living Home app. Also, Valet Living Home is offering commercial cleans in select markets with no contract minimum and our same rates! Valet Living is your trusted partner, and our W2 associates — who you and your residents already know — are standing by to help your community now. All Torch Fitness by Valet Living has also given all of its resident’s access to our app-based platform for free virtual workouts led by our instructors. All fitness classes are tailored for multifamily residents.
Contact: Syd McDonald
Services type(s): Services & Amenities
Watchtower Security
We have several ancillary benefits of our services that clients might not have fully utilized before this event, but should now begin to use to assist in their daily productivity as many transition to at home work. One example is remote real-time HD viewing of their properties (from our cameras) to ensure operations, community rules/regulations, etc. are adhered to best they can, besides just the normal security aspects. We’ve spent a great amount of time contacting our clients to make sure they are set up and fully operational with our systems from their home PCs and phones.
Contact: Nathan Burnett
Services type(s): Risk Management & Security
WideEye Surveillance
At WideEye Surveillance, we recognize that providing security to residents and protecting multifamily assets is a top priority, therefore, we are determined to provide an expense reducing service while we all navigate this uncertain climate. During this difficult time, we are:
- Providing 1-month of free service to all new customers.
- Providing free periodic leasing office audits during our customer’s normal operating hours to ensure owners/managers are up-to-date on office operations.
Contact: Wes Winfree
Services type(s): Risk Management & Security
Yardi
The Yardi team is providing tools and training to help our clients ensure business continuity, safety and productivity in this near-term reality of increased remote work and social distancing. We have established a webcast series on technology best practices during social distancing and will offer free online training courses. The Yardi Advanced Solutions Conference, scheduled for late May, has been transitioned to a free digital conference available to all clients. To give our communities a helping hand we have committed $2M to nonprofit organizations that will support those most affected by this crisis. For more information visit http://Yardi.com/coronavirus.
Where Is the Potential Distress in CRE?
COVID-19 has put stress on commercial properties. To determine the potential for distressed loans, Yardi Matrix analyzed loans from its multifamily and office property database and found prospective trouble spots over the short and long term. View special report.
Services type(s): Business Systems Software
Zumper
In response to the immediate virtual leasing needs, we have added an online tour filter to search, online tour badges, and prompts for live online tours, video tours, and/or 3D tours. Add YouTube videos or 3D tours by Matterport, Panoskin by LCP360, or X Spaced. Learn how to make your own YouTube videos in 5 easy steps or call in a professional with LCP360. Visit https://www.zumper.com/manage/resources/youtube-video-tour-upload-guide/ or
https://www.lcp360.com/zumper
Contact: Patty Crawford
Services type(s): Marketing & Advertising