Beyond brick-and-mortar amenities, many apartment
firms find that customer service can be a way to differentiate their
communities from the competition. Increasingly many communities are opting for
concierge services akin to those found in high-end hotels. Here’s an inside
look at how The Bozzuto Group is taking a page from playbooks of hotel giants
Marriott and Ritz Carlton and implementing a rigorous concierge training
program for its on-site staffers. Read more
here.
