About the National Multifamily Housing Council
Based in Washington, DC, NMHC is a national association representing the interests of the larger and most prominent apartment firms in the U.S. NMHC advocates on behalf of rental housing, conducts apartment-related research, encourages the exchange of strategic business information, and promotes the desirability of apartment living. NMHC's members are the principal officers of firms engaged in all aspects of the apartment industry, including ownership, development, management, and financing. More information about the Council is available at nmhc.org.
Position Summary
The Sponsorship & Exhibitor Operations Manager plays a critical role in supporting the sponsorship team by managing the execution and fulfillment of sponsor and exhibitor deliverables. This role ensures seamless coordination between internal departments, external partners, and sponsors/exhibitors to deliver exceptional experiences and maximize value to these groups.
Essential Responsibilties
- Manage delivery of sponsorship and exhibitor benefits, including branding opportunities, signage, digital assets, and services.
- Coordinate with marketing, event production, and content teams to align sponsor and exhibitor assets with event timelines.
- Maintain and update internal fulfillment trackers and ensure timely execution of deliverables.
- Ensure compliance with event guidelines and contractual obligations.
- Oversee sponsor activation logistics, including branded experiences and items.
- Liaise finance, legal, and sponsorship team to support creation of invoices, payment tracking, contract/agreement tracking, and reporting.
- Collaborate with internal teams on event planning and logistics for upcoming events.
- Work closely with the sponsorship team to understand client commitments and help to translate them into actionable plans.
- Assist in post-event reporting and analysis.
- Identify opportunities to streamline workflows and improve sponsor/exhibitor experience.
- Maintain documentation of processes, timelines, and best practices for future events.
Client Communication & Support
- Serve as a day-to-day point of contact for sponsors and exhibitors regarding logistics, deadlines, deliverables, and general questions.
- Provide proactive updates and respond to inquiries with professionalism and efficiency.
- Create and implement communication schedule to provide proactive updates to sponsors on a yearly and by-event basis.
- Support onboarding and orientation processes for new sponsors and exhibitors, including creation of materials.
- Support setup of events exhibitor/sponsor management software, and update/populate information on an ongoing basis.
Qualifications
- 5+ years of experience in sponsorship operations, event management, or client services.
- Strong organizational and project management skills with attention to detail.
- Excellent written and verbal communication and interpersonal abilities.
- Proficiency in project management tools and CRM systems.
Compensation
NMHC offers a flexible, hybrid, and professional work environment with competitive compensation, excellent benefits, business casual dress, and 401K.
Application Instructions (No Phone Calls Please):
Please submit your resume, cover letter, salary requirements, and references to hr@nmhc.org, with the subject: Sponsorship & Exhibitor Operations Manager—[Your Last Name].
The National Multifamily Housing Council is an equal opportunity employer.
Staff Resource
