Housing Provider Resources
Millions of Americans are building their lives in our apartment homes, and the health and success of the apartment industry is directly tied to the health and stability of our residents.
As the apartment industry, technology and economy evolve, housing providers have access to innovative ways to deliver a superior housing experience for their residents. This hub identifies a wide range of practices and resources housing providers may want to consider.
- NMHC White Paper—Renter Payment Reporting: Consideration for Rental Housing Operators
- Rent Reporting to Build Credit History (From NMHC's Opening the Doors of Opportunities Guide )
- Rent Reporting Center: Housing Provider Resources
- Freddie Mac Positive Rent Payments Program
- Fannie Mae Renter Credit Building Initiatives
- The Power of Rent Reporting Pilot
- Credit for Renting: The impact of positive rent reporting on subsidized housing residents
- Information Policy Institute: Giving Underserved Consumers Better Access to the Credit System: The Promise of Non-Traditional Data
- Brookings Institution: Give Credit Where Credit is Due: Increasing Access to Affordable Mainstream Credit Using Alternative Data
- Consumer Reports: What Information Furnishers Need to Know
- Opening Doors of Opportunity: A Guide for Advancing Housing Equity in the Multifamily Industry. This comprehensive guide, produced in association with Enterprise, includes a section that identifies operational practices that housing provides can use to advance housing equity and increase resident economic resiliency.
- Examining Marketing Practices to Ensure Alignment with Housing Equity Goals. (From NMHC’s Opening the Doors of Opportunities Guide.)
- Accessing Opportunity: Affirmative Marketing and Resident Selection in LIHTC and Other Housing Programs (PRRAC)HUD: Fair Housing Rights and Obligations
- NMHC White Paper: Familial Status and Occupancy
- NMHC White Paper: Criminal Conviction Screening Policies: Best Practices to Avoid Disparate Impact. White Paper NMHC Webinar
- NMHC White Paper: Recent HUD Actions Regarding Disparate Impact
- Eviction Prevention Program Best Practices Review. Includes case studies from NMHC members ConAm, Mercy Housing and WinnCompanies.
- Winn Companies Massachusetts Housing Stability Program. Details methods and processes NMHC member WinnCompanies uses to pursue eviction prevention and housing stabilization across their national rental housing portfolio.
- Fannie Mae’s Healthy Housing Rewards™ Enhanced Resident Services.™ provides a source of sustainable financing for resident services initiatives.
- Eviction Prevention: Tips for Effective Resident Engagement by NeighborWorks
- Michelson Found Animals Pet-Inclusive Housing Rental Housing Provider Resources
Research, resources and toolkits to help rental housing operators create pet-friendly opportunities that benefit residents and can create community.
- How Affordable Housing Providers Can Boost Residents’ Economic Mobility
- Developing the “Support” in Supportive Housing: A Guide to Providing Services in Housing
- Housing and Financial Capabilities: Integrating and Enhancing Services for Residents
- Mercy Housing (NMHC Member) Resident Services Supportive Housing Program Model
- Building Financial Capability: A Planning Guide for Integrated Services
- CORES Webinar: Survey Methods to Incorporate Resident Feedback in Program Design & Evaluate Impact
- Creating Opportunities for Families through Resident Services: A Practitioners Manual. Published by Freddie Mac, Enterprise and NeighborWorks
- 2021 Update: Framework for a System of Resident Services Coordination (SAHF)
Rent Payment Reporting/Credit Building
Advancing Housing Equity
Consumer & Resident Screening
Protecting Resident Data Privacy
Flex Payments, Longer Leases, Security Deposit Alternatives
Marketing and Fair Housing
On-Site Supportive Services
- Property Owners: Critical Participants in the Housing Choice Voucher Program (HUD)
- Housing Choice Voucher Program Fact Sheet (HUD)
- The Role of Housing Choice Vouchers in Addressing America's Rental Housing Crisis (Housing Matters, The Urban Institute)
- Housing Choice Voucher Guidebook
- NMHC’s Section 8 Housing Choice Program Fact Sheet
- Expanding Utilization of Housing Choice Vouchers. (From NMHC’s Opening the Doors of Opportunities Guide.)
- Resources to promote the FCC’s “Affordable Connectivity Program” that supports households that are struggling to pay for Internet service to your residents.
- Bridging the Digital Divide in Affordable Housing Communities: A Practitioner's Resource for Multifamily Operators by Stewards of Affordable Housing for the Future (SAHF)
Federal Housing Assistance Programs
Residents in Financial Distress
Customizable Rental Assistance Flyer. This flyer lists a number of organizations that offer rental assistance and organizations that can connect renters in financial distress with financial assistance. It can be customized with your companies logo and shared with renters who are experiencing financial distress.
Housing providers can also direct residents to the renter section of this hub which lists the same resources online.
Digital Divide Broadband Subsidies
Professional rental housing managers can be advocates in helping policymakers at all levels of government understand the role our industry plays in creating the housing that supports residents and builds thriving communities.
NMHC Advocacy Center
NMHC’s Advocacy Center has the tools you need to advocate for the role apartments play in their communities and their residents' lives and remove obstacles to creating the supply needed to meet the nation’s housing needs.
NMHC Member Programs
Resident satisfaction is key to the success of professionally managed apartment firms, and many firms go beyond state and local laws and regulations that govern the owner/resident relation to enhance the renter’s experience. These are just a few examples.
Continental Properties: Our Pledge
For almost two decades, Continental Properties has provided a pledge of service to the residents of its Springs Apartments communities, and it has backed that pledge by allowing any resident who is not satisfied with their experience within the first 30 days to cancel their lease. Learn more.
Camden Property Trust’s Rent Repayment Program
Camden Property Trust (Camden) is a publicly traded company structured as a Real Estate Investment Trust (REIT). To support people during a time of financial need, Camden started offering microloans. The renter applies directly to Esusu, a savings and credit building platform that Camden partners with. Renters show their reason for financial distress and Esusu covers 1-3 months’ rent, paid directly to Camden. Learn more.
Jonathan Rose Companies’ Communities of Opportunity
Acknowledging that the poor distribution of opportunity, environmental quality and health that we witness in the US, is a fundamental misallocation of justice, Jonathan Rose Companies launched its Communities of Opportunity program. The vision for Communities of Opportunity is to empower residents, through the co-creation of programming and interventions, improving health and wellbeing, resulting in better life outcomes, with great housing communities as the platform. Learn more.
Mercy Housing: Framework for Resident Engagement
Throughout each level of impact, Mercy will engage residents to a greater degree than they have been historically. Learn more.
Communidad: Sample Resident Opportunities and Priorities Assessment
Created by Comunidad Partners, this Resident Opportunities & Priorities Assessment for Villas del Solamar helps determine priorities and programming for resident services. Learn more.
One of Spark Living’s five core values is to “spark equity” – defined as supporting an inclusive culture where all people are heard, seen and feel valued, and where business practices are fair and transparent. They live those values through their marketing practices with meticulous imagery selection to ensure materials reflect their constituency across race, age, learning profile, and beyond. Learn more.
BRP Companies’ Urban League Empowerment Center, The Rennie
Collaborating with local partners has become part of an anti-displacement strategy. A building in Harlem called The Rennie combines housing with community development by working with a local church to add community space to the development of over 130 mixed-income condominium units. Learn more.