About the National Multifamily Housing Council
Based in Washington, DC, NMHC is a national association representing the interests of the larger and most prominent apartment firms in the U.S. NMHC advocates on behalf of rental housing, conducts apartment-related research, encourages the exchange of strategic business information, and promotes the desirability of apartment living. NMHC's members are the principal officers of firms engaged in all aspects of the apartment industry, including ownership, development, management, and financing. More information about the Council is available at nmhc.org.
Position Summary
The Administrative Operations Coordinator provides essential operational and administrative support for the sponsorship and exhibits team. This role ensures accurate documentation, smooth communication workflows, timely response to inbound inquiries, and efficient coordination across departments. The Coordinator also provides direct administrative support to the VP of Sponsorship, including calendar management and executive organization.
Essential Responsibilties
- Serve as the first-line administrative contact for sponsor and exhibitor inquiries, including triage, information gathering, routing, and tracking follow-up actions.
- Maintain accurate records of inquiries, communications, deadlines, and deliverables across internal trackers and databases.
- Manage data entry and updates within sponsorship and exhibitor management platforms and maintain current website information.
- Support sponsorship team with the creation, organization, and tracking of contracts, agreements, onboarding materials, templates, process guides, and internal documentation.
- Provide administrative support for reporting, timelines, shared documentation, and cross-team coordination.
- Support the VP of Sponsorship with calendar management, meeting coordination, scheduling and response prioritization, and preparation of materials.
- Coordinate internal and external meetings, including agendas, logistics, prep documents, and follow-up tracking.
- Assist with inbox organization, task tracking, document preparation, and execution of strategic projects and cross-department initiatives.
- Maintain orderly digital filing systems, shared resources, and process documentation to support smooth sponsor/exhibitor operations.
- Support team with ongoing administrative elements of sponsorship and exhibitor processes.
Qualifications
- 2–4 years of administrative, operations, client support, or event-support experience.
- Strong organizational skills, task management, and attention to detail.
- Ability to prioritize, multitask, and maintain accuracy.
- Excellent written and verbal communication; responsive and client‑friendly.
- Comfortable managing calendars and inboxes.
- Proficient in document management, spreadsheets, and CRM or event management platforms.
Compensation
NMHC offers a flexible, hybrid, and professional work environment with competitive compensation, excellent benefits, business casual dress, and 401K.
Application Instructions (No Phone Calls Please):
Please submit your resume, cover letter, salary requirements, and references to hr@nmhc.org, with the subject: Administrative Operations Coordinator, Sponsors & Exhibits—[Your Last Name].
The National Multifamily Housing Council is an equal opportunity employer.
Staff Resource
