Online retail continues to grow. In 2017, Americans spent roughly $453 billion on products ordered on the Internet, accounting for 9 percent of all U.S. retail sales. However, experts expect that growth rate to accelerate more than a third in the next two years, pushing e-commerce sales to 12.4 percent of all retail sales in 2020.
This increase in online shopping results in more package deliveries. Apartment communities invest staff time, resources and space to manage parcels for their residents as residents rate package delivery as very important to them. But increasing package volumes are taxing the status quo.
To better understand how apartment firms are managing the growing demands of packages deliveries, NMHC and Kingsley Associates recently partnered to update their 2014 Package Delivery Survey. The new study includes community managers from 29 industry-leading multifamily firms and represents responses from 2,098 properties across 44 states.
This nationwide report and 16 detailed market reports cover:
- Resident package volume
- Staff time dedicated to resident packages
- Package delivery policies and fees
- Practices for accepting large and refrigerated packages
- Resources dedicated to accommodating resident packages
The survey is available at no charge to NMHC members ($300 for non-members).