The NMHC Pulse Survey on Eviction Mitigation Practices ran from July 19 to 26, 2021, with 74 leading multifamily owners and managers responding.
| Question #1: Did you offer solutions for residents who faced financial hardships during the pandemic? | ||
|---|---|---|
|
|
Number of Responses | Percent |
| Yes | 74 | 100% |
| No | - |
0% |
| Question #2: What type of rental payment options/assistance did you provide your residents during COVID? (Check all that apply) | ||
|---|---|---|
|
|
Number of Responses | Percent |
| Payment Plans | 74 | 100% |
| Deferred Payments | 58 | 78% |
| Fee-free ability to charge rent on credit card | 37 | 50% |
| Waived late fees | 71 | 96% |
| Waived rent | 19 | 26% |
| Cash for Keys | 40 | 54% |
| Extended, shortened or other changes to lease terms | 43 | 58% |
| Created a firm-sponsored rental assistance fund | 6 | 8% |
| Other | 7 | 9% |
| Question #3: Have you proactively reached out to residents to inform them of rental assistance options for them? | ||
|---|---|---|
|
|
Number of Responses | Percent |
| Yes | 72 | 97% |
| No | 1 |
1% |
| Don't know or not applicable | 1 | 1% |
| Question #3a: (If answered yes to #3) How? (Check all that apply) | ||
|---|---|---|
|
|
Number of Responses | Percent |
| 66 | 92% | |
| Phone Call | 63 | 88% |
| Text Message | 26 | 36% |
| Social media/resident portal or Letter | 40 | 56% |
| Community signage | 20 | 28% |
| Personal outreach (door to door) | 51 | 71% |
| Community event to promote rental assistance | 11 | 15% |
| Other | 3 | 4% |
| Question #3b: (If answered yes to #3) Who did you contact when reaching out? | ||
|---|---|---|
|
|
Number of Responses | Percent |
| All Residents |
31 | 43% |
| Only residents with outstanding balances | 41 |
57% |
| Question #4 Do you have staff dedicated to connecting residents with the federal rental assistance program? | ||
|---|---|---|
|
|
Number of Responses | Percent |
| Yes, we have redirected existing staff | 41 | 55% |
| Yes, we are hiring additional staff | 5 |
7% |
| No, we have not hired additional staff and have not redirected existing staff | 21 | 28% |
| Don't know or not applicable | 2 | 3% |
| Other | 5 | 7% |
| Question #5 What additional steps have you taken to support your residents during the pandemic? (Check all that apply) | ||
|---|---|---|
|
|
Number of Responses | Percent |
| Increased cleaning and sanitation | 70 | 95% |
| Connecting residents with food banks, charities and other local support resources | 64 | 86% |
| Hosting virtual social and exercise events | 42 | 57% |
| Digitally connecting residents with healthcare professionals | 9 | 12% |
| Informing residents of healthcare protocols and best practices | 64 | 86% |
| Creating on-site services at communities to support residents | 37 | 50% |
| Made it easier for residents to work from home | 36 | 49% |
| Supporting resident childcare needs | 3 | 4% |
| Other | 4 | 5% |
