2:00pm - 3:00 PM ET
Webinar
Watch Recording
This Event is Free and Open to Members and Non-Members
In the ever-evolving landscape of multifamily housing, the focus on customer experience (CX) has become paramount, with technology playing a pivotal role in shaping renter-centric strategies. Join us for the upcoming webinar, "Multifamily Customer Experience: What's Next for 2024," as we navigate the cutting-edge intersection of marketing technologies and customer-centric innovations. We’ll uncover best practices, success stories, and potential areas for improvement in optimizing the CX tech ecosystem and offer resources to help you benchmark your CX tech stack.
Key Topics:
- Insights from the NMHC/RealFoundations Customer Experience (CX) Tech Survey Report
- Technological Milestones in the Customer Journey
- Engagement with Customers and Team Members
Who Should Attend:
This webinar is designed for multifamily housing professionals, marketers, CX strategists, and technology partners and enthusiasts who are eager to stay ahead of industry trends and gain actionable insights for elevating customer experiences in 2024.
Speakers:
Hope Dunleavy
Enterprise Managing Consultant
RealFoundations (Moderator)
Sarah Yaussi
VP, Business Strategy
NMHC (Moderator)
Kristy Simonette
SVP Strategic Services & Chief Information Officer
Camden
Marcella Eppsteiner
Senior Vice President of Marketing, Learning & Revenue Management
Mission Rock Residential
Brian Hedge
Senior Director, Customer Experience
KETTLER
Christina Steeg
SVP, Marketing and Communications
Waterton